FAQ
Below you will find the answers to some of life's most difficult questions. If not then feel free to Contact Us!
Order Related Inquiries
When will my tracking number be added?
Your tracking number will be added when your item is shipped out. Most orders placed before 2:00 PM CST will be added later on that same day.
Why hasn't my tracking number updated?
The creature that is the "mailing system" is a mysterious one. Much like the question on whether or not intelligent life exists beyond our solar system. We sometimes simply do not have all of the answers but we will reach out to the post office on your behalf if your package has not updated in a few days.
When will my pre-order ship?
We ship out all preordered items on the day of the release by the end of the business day.
Package shown as "delivered" but its not here?
Please go to our Contact Us page and we will look into the matter for you.
It's not letting me use a gift card and a discount code at the same time?
Our systems only allow for one discount code or one gift card code per order and you cannot double dip. Our suggestion is to use the one that would save you more money.
Will you take best offers on your items?
Currently what we have listed is the best offer we are going to take. Whole sale options are available for resellers.
How long will it take for my order to arrive?
Please view our map below. All items ship out of Chicago, IL.
International Customer Inquires
Do you ship internationally?
Yes! We currently ship to over 120 countries.
What countries do you NOT ship to?
- Afghanistan
- Australia (Priority Mail International only)
- Bhutan
- Brunei Darussalam
- Chad
- Cuba
- Lao People's Democratic Republic
- Libya
- Mongolia
- Papua New Guinea
- Russian Federation (due to conflict in the region)
- Samoa
- Solomon Islands
- South Sudan
- Syrian Arab Republic
- Timor-Leste
- Turkmenistan
- Ukraine (due to conflict in the region)
- Yemen
How long will it take for my order to arrive?
Canada & Mexico between 7-10 business days.
Europe & UK between 14-21 business days.
Everywhere else 18-30+ days.
Will I need to pay duties and taxes?
Many countries require that customers pay import duties or fees when they shop online from another country. There are typically order thresholds for this (i.e. orders over X amount are charged, orders under are not) but you'll need to check the Customs website for your country for the exact details.
When you are tracking your package, our tracking will show once the package has reached a Customs office. If it isn't released within a few days of getting to Customs, you should contact your Customs office to check and see if payment is required. Most of the time they will contact you directly, but not always!
Package has been in customs for awhile?
This is normal as the process can be kind of lengthy. The average time is usually 2-4 days. If it exceeds two weeks in customs please Contact Us!
Why is international shipping so expensive?
Planes need fuel, and apparently Jet Fuel isn't cheap.
Returns & Exchanges
How do I return/ exchange an item?
We can take exchanges on clothing items if you need a different size. Please print out a Return/Exchange Form and follow the instructions. We will take care of everything else. Items that are not damaged or returned based upon buyers remorse may be subject to a restocking fee. If you need anymore help Contact Us!
How long until my refund is processed?
Most refunds are processed within 48 hours after we receive the item back.
Some of the strangest questions we have been asked...
Can I return an item that I have not received?
Short answer.....no.
If I order on December 23rd will it arrive on December 24th?
Unless you are willing to come pick up the item or live within 10 miles of our warehouse. It's is most likely not going to happen. Even overnight shipping at that point may be a lost cause.
If I order an item will i receive it?
Yes??? But only if you have been good this year.
Is your chocolate gluten free?
All chocolate is gluten free.
Can I drink from this tumbler without a straw?
Yes......Yes you can. Much like you can drink from any cup with or without a straw.
The tumbler mock up shows 3 tumblers do I get 3 tumblers?
No......it is the same tumbler but shown at different angles so you can see the entire design better.
I wore a hole in my shirt or I broke my item can I get another one for free?
We understand that accidents do happen but we do not offer extended warranties on our clothing and other products. If the item breaks due to a manufacturing defect then we will replace the item if it is within 20 days of purchase.
Do you hate me?
Should we hate you?